Published July 2021. Last updated March 2022.
Should the product you have purchased from Pesky be faulty, damaged, inedible or defective, we will happily refund the purchase price using your original payment method or offer to exchange the product.
Pesky Fish Ltd reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.
To make a claim under our Refund Policy, you must notify us within 7 days of receiving your order. Any products outside of their Use By date indicated on the product packaging when you make a claim do not qualify for refunds. Products which have been frozen by you at home are not covered by our refund policy.
To start a refund claim, you can contact us at email@example.com. If your refund is accepted, you’ll be automatically refunded on your original payment method. Please remember it can take up to 14 working days for your bank or credit card company to process the refund to your account. If you have not received a refund after 14 days of confirmation from us processing the refund, please get back in touch with us so we can investigate further.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Perishable goods (such as fresh and frozen fish and seafood), custom products (such as special orders or personalized items), and Gift Cards cannot be returned.
Gift Cards cannot be refunded.
Exchanges & Changes to your order
The fastest way to ensure you get what you want is to get in touch with us to cancel all or part of your order, and make a separate purchase for the new item. Unfortunately, we cannot exchange the contents of an order after payment is received.
You can always contact us for any return & refund questions at firstname.lastname@example.org.